Terms of service

Terms of Service — Dresscode

Last Updated: 30 September 2026

Welcome to Dresscode. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Dresscode

Dresscode operates this online store to provide customers with clothing and fashion products.

Throughout these Terms, the words “Dresscode,” “we,” “us,” and “our” refer to Dresscode.

The words “you,” “customer,” and “your” refer to the person accessing our website or placing an order.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the website's operation or security.

  • Provide false or misleading information when placing an order.

  • Attempt to gain unauthorized access to our website, systems, or customer information.

  • Copy, reproduce, modify, or use our website content without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to display our products, images, colours, sizes, descriptions, and prices as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting, or photography conditions.

Product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or cancel the affected order and provide an applicable refund.

4. Prices

All product prices displayed on our website are in Indian Rupees (â‚ą).

Prices may change at any time without prior notice.

The applicable price for your order will be the price displayed at the time you place the order.

Any applicable taxes or charges will be displayed during the checkout process.

5. Placing an Order

When you place an order, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation.

An order is subject to product availability and successful payment/order verification.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

  • Product unavailability.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent activity.

  • Pricing or listing errors.

  • Other circumstances that prevent us from fulfilling the order.

If Dresscode cancels an order for a reason attributable to Dresscode, any eligible amount paid by the customer will be refunded.

6. Partial Cash on Delivery

Dresscode offers Partial COD on eligible orders.

Under Partial COD:

â‚ą99 is paid upfront and the remaining amount is paid when the order arrives.

The â‚ą99 upfront payment is non-refundable if the customer:

  • Cancels the order.

  • Refuses delivery.

  • Does not accept the parcel.

  • Fails to receive the parcel and it is returned to Dresscode.

If Dresscode cancels the order because the product is unavailable, the â‚ą99 upfront payment will be refunded.

COD Delivery Charges

  • Prepaid orders: Free delivery across India.

  • COD orders of â‚ą500 or above: Free delivery.

  • COD orders below â‚ą500: â‚ą49 delivery charge.

7. Order Cancellation

Customers may request cancellation before the order is dispatched.

For Partial COD orders, the â‚ą99 upfront payment remains non-refundable when cancellation is requested by the customer.

Once an order has been dispatched, cancellation may no longer be possible.

Customers should contact Dresscode as soon as possible if they wish to cancel an order.

8. Shipping and Delivery

Orders are generally dispatched within 24–48 hours after the order is placed.

Delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may be affected by circumstances such as:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Remote delivery locations.

  • Operational or logistical issues.

  • Events beyond our reasonable control.

Dresscode is not responsible for delays caused by circumstances outside our reasonable control.

9. Returns, Refunds and Exchanges

Returns and exchanges are accepted only for defective, damaged, or incorrect products.

Size-related returns or exchanges are not accepted.

Customers must refer to the size chart provided on the website before placing an order.

Parcel-Opening Video

A complete, continuous, unedited parcel-opening video is mandatory for any claim involving a defective, damaged, or incorrect product.

The video should clearly show:

  1. The sealed parcel.

  2. The shipping label.

  3. The parcel being opened.

  4. The product and the issue.

Claims without a valid parcel-opening video will not be accepted.

Reporting Period

Any issue must be reported within 3 days from delivery.

Customers can contact Dresscode through WhatsApp or Instagram DM and must provide the required order details, parcel-opening video, and relevant photos/videos.

For complete details, please refer to our Return & Refund Policy.

10. Refunds

Approved refunds are provided directly to the customer through:

  • UPI, or

  • Bank transfer.

Dresscode does not provide store credit for approved refunds.

Once the returned product is received and the return is approved, the refund will be processed within 48 working hours.

The time required for the amount to reflect in the customer's account may depend on the customer's bank or payment provider.

11. Intellectual Property

All content available on the Dresscode website, including but not limited to:

  • Brand name and logo

  • Product images

  • Videos

  • Text

  • Graphics

  • Website design

  • Product descriptions

  • Other original content

is owned by or licensed to Dresscode unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.

12. Customer Information

When placing an order, you agree to provide accurate and complete information, including your:

  • Name

  • Delivery address

  • Phone number

  • Email address, where applicable

  • Payment/order information

You are responsible for ensuring that your information is correct.

Dresscode cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

13. Customer Reviews and Content

If you submit reviews, photographs, videos, feedback, or other content to Dresscode, you confirm that the content is yours or that you have the necessary permission to provide it.

By submitting content to us, you allow Dresscode to use that content for legitimate business, marketing, promotional, and social-media purposes, subject to applicable law.

We may remove content that is unlawful, misleading, abusive, offensive, or unrelated to the relevant product/service.

14. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, communication platforms, and other service providers.

Your use of services provided by third parties may also be subject to their respective terms and policies.

Dresscode is not responsible for the independent practices or policies of third-party service providers.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from technical issues.

  • Completely secure from every possible threat.

We may temporarily suspend or modify the website for maintenance, updates, improvements, or other operational reasons.

16. Limitation of Liability

To the extent permitted by applicable law, Dresscode will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Changes to These Terms

Dresscode may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction over Dresscode's business, subject to applicable law.

19. Contact Us

If you have questions regarding these Terms, your order, payments, delivery, returns, or any other issue, you can contact Dresscode through our customer-support channels.

Instagram: @dresscode4u.in
WhatsApp: 7759965501

Store Hours: 11 AM – 9 PM

Also, because this is a legal-facing document, I'd recommend having the final Terms of Service and Return/Refund Policy reviewed against your actual business structure and applicable Indian consumer/e-commerce requirements before publishing.