Refund policy

Return & Refund Policy 

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At Dresscode, we carefully check and pack every order before dispatch. We accept returns and provide refunds only in cases where the product received is defective, damaged, or incorrect.

Please read this policy carefully before placing your order.

1. When Can You Request a Return?

A return request is accepted only if:

  • You received a defective product.

  • You received a damaged product.

  • You received the wrong product.

Returns are not accepted for change of mind, personal preference, colour preference, or size/fit issues.

Size Exchanges Are Not Available

Please carefully check the size chart provided on the product page before placing your order.

We do not accept returns or exchanges due to incorrect size selection or fit issues.

2. Parcel Opening Video Is Mandatory

A complete parcel-opening video is mandatory for any claim involving a damaged, defective, or wrong product.

The video must:

  • Start before opening the parcel.

  • Clearly show the sealed parcel and shipping label.

  • Show the parcel being opened continuously.

  • Clearly show the product received and the issue.

  • Be one continuous, unedited video without cuts or breaks.

Claims without a valid parcel-opening video will not be accepted.

This requirement helps us verify the condition of the parcel and product when it was received.

3. Report the Issue Within 3 Days

Any defect, damage, or wrong-product issue must be reported within 3 days from the date of delivery.

You can report the issue through:

  • WhatsApp

  • Instagram DM

When contacting us, please provide:

  • Your order details/order ID

  • Complete parcel-opening video

  • Clear photos/videos showing the issue

Requests submitted after 3 days from delivery will not be accepted.

4. What Happens After We Approve Your Claim?

Once your claim is reviewed and approved, you can choose between:

Refund

You can request a refund for the eligible product.

OR

Exchange

You can choose another product from our website.

If the replacement product costs more, you will need to pay the difference.

If the replacement product costs less, the difference will be refunded to you.

5. Return & Shipping Charges

For an approved defective, damaged, or wrong-product claim, you will not have to pay any return or delivery charges.

Dresscode will bear the applicable return and shipping costs.

Depending on the situation, we may either arrange a return pickup or provide instructions for sending the product back.

6. Product Condition

For an approved return or exchange, the product should be:

  • Unworn

  • Unwashed

  • Unaltered

  • With original tags attached

  • In its original packaging, where applicable

The product must be returned in a condition suitable for inspection and processing.

Refund Policy

7. How Will I Receive My Refund?

Dresscode does not provide store credit for approved refunds.

Your refund will be transferred directly to:

  • UPI, or

  • Bank account

8. When Will My Refund Be Processed?

Once we receive the returned product and verify the approved return, your refund will be processed within 48 working hours.

The time taken for the refunded amount to appear in your UPI or bank account may vary depending on your bank or payment provider.

9. ₹99 COD Upfront Payment

For Partial COD orders, customers pay ₹99 upfront and the remaining amount when the order arrives.

The ₹99 upfront COD payment is non-refundable if the customer:

  • Cancels the order.

  • Refuses the delivery.

  • Does not accept the parcel.

  • Fails to receive the parcel and it is returned to Dresscode.

However, if Dresscode cancels the order because the ordered product is unavailable, the ₹99 upfront payment will be refunded.

10. Important

Before placing an order, please remember:

📏 Check the size chart carefully.
Size-related returns or exchanges are not accepted.

📹 Record your parcel-opening video.
A complete, continuous parcel-opening video is mandatory for any damage, defect, or wrong-item claim.

⏰ Report issues within 3 days.
Claims reported after 3 days from delivery will not be accepted.

💬 Contact us if there is a genuine issue.
Our team will review your claim and guide you through the return, exchange, or refund process.

For any return or refund-related assistance, contact Dresscode through WhatsApp or Instagram DM.